Mia Quain

University of Arkansas, Fayetteville, AR

• Developed CMMC Level II, NIST 800-171 and DFARS cybersecurity policies, technical controls, physical access control policy, and staff training.
• Administered and secured approximately 1,000 Windows endpoints, 200 macOS and Linux workstations, and 50 Windows and Linux servers. Managed endpoint policy, application deployment, and device lifecycle through Microsoft Intune, Entra ID, and Windows Autopilot.
• Triaged and analyzed all security alerts across the environment, using Microsoft Defender for Endpoint, Nessus, and SIEM tooling, and advised university leadership during incidents.
• Maintained, troubleshot, and supported instrumentation across several shared research labs. Trained junior technicians and developed helpdesk operations, ticketing systems, procedures, documentation, and standards.

University of Arkansas, Fayetteville, AR

Provided hardware and software troubleshooting for the University of Arkansas Department of Electrical Engineering and Computer Science and the following labs: NCREPT, MUSiC, HIDEC, NANO

• Supported faculty, staff, researchers, and instructional environments across a wide range of hardware and software platforms.
• Developed Microsoft Intune policy, compliance and remediation scripts for a 1000+ endpoint environment. Deployed and scripted installers for IntuneWin32 App deployment via Autopilot, Intune, and Company Portal.
• Assisted with all departmental security incident response, analysis, and mitigation. Developed system security plans in collaboration with researchers in order to meet NIST 800-171 and CMMC Level I cybersecurity standards.
• Supported cleanroom fabrication and packaging tools, working under cleanroom and chemical safety protocols. Trained graduate students, undergraduate students, and new IT staff on equipment operation and lab safety procedures.

University of Arkansas, Fayetteville, AR

Provided technical support to faculty, students, and staff across the University of Arkansas College of Engineering, including the newly established Data Science Degree Program.

• Developed and maintained an internal documentation server, creating comprehensive technical guides for configuring and troubleshooting classroom software development environments. Authored documentation covering installation, configuration, and operation of Python, C++, R, Java, data science libraries, numerical solvers, IDEs, and interactive notebooks.
• Performed desktop support, field support, and customer service for the University’s Departments of Industrial Engineering, Biological and Agricultural Engineering, and Data Science.

Ozark Natural Foods Co-Op, Fayetteville, AR

• Increased social media engagement by 400% through original photography and storytelling, helping establish the business’s Instagram account as the largest among local businesses in Fayetteville, Arkansas.
• Maintained and updated WordPress websites associated with the ONF brand with a focus on SEO, load times, and accessibility

Cooper Autoworks, Afrospeed Engineering, Various Locations

• Served as a traveling freelance pit crew mechanic (and occasional crew chief) for racing teams involved in American Rally Association, Spec Miata, and Gridlife Time Attack racing. Performed complex mechanical and technical tasks under extreme pressure.

Independent Security Researcher, Fayetteville, AR

• Conducted independent security research into default Wi-Fi password generation practices affecting consumer networking equipment, including Cox Panoramic WiFi and Xfinity xFi devices. Identified weaknesses in password-generation entropy. Developed Python-based tooling to support password-generation analysis. Documented findings using official bug-bounty disclosure channels.

University of Arkansas, Fayetteville AR

Focus on design optimization, load-time reduction, accessibility practices, and efficient user systems.

Arkansas Tech University, Russellville AR

Focus on Technical Writing, C++, Python, Machine Learning, and Cybersecurity